File a Calling Card Complaint

If you have experienced a problem with a calling card or prepaid phone card, you can file a consumer complaint in several places.

In the US, there is no definitive single place to do so, but the best places to start are with the Federal Trade Commission (FTC), the Federal Communications Commission (FCC) or with the Attorney General in your state. There are also a number of consumer groups and websites where complaints can be lodged.

To file a complaint, you will want to have some basic information about the card handy - company name, card name, where you bought it, when you bought it, how much you paid, how many minutes were promised, how many you got, what problems you had, etc. The more specific you can be, the better.

Where to File a Complaint

For folks in the US, here is a list of some of the government and consumer groups where you can file a calling card complaint:

• Federal Trade Commission: file a calling card complaint with the FTC using their Complaint Assistant tool. A Spanish version is available. Or call: 1-877-FTC-HELP.
• Federal Communications Commission: file a calling card complaint with the FCC. Or call: 1-888-225-5322.
• Florida Attorney General: file a calling card complaint in the state of Florida. Or call: 1-866-966-7226. [Many other states offer a similar type of complaint filing procedure.]
• National Consumer League: file a calling card complaint at fraud.org
• Better Business Bureau: file a calling card complaint with the Better Business Bureau
• ConsumerAffairs.com: file a calling card complaint with Consumer Affairs. Consumer Affairs is "an independent Web-based consumer news and resource center". They are not a government entity, but do offer a fair amount of useful consumer information.
• ReviewCentre.com: post a calling card review or complaint at ReviewCentre.com. A consumer-driven reviews website that let's you speak your mind about your calling card experiences.

If anyone has suggestions for where to file complaints in other countries, please post a comment below.

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