I'm so stupid! I supposed to read cloncom scam before I bought the calling card.
July 15, 2010 I bought the calling card just $10.00 to call Thailand. After I bought it I tried to call my family. The system said I had $10.00 and told me to redial the number of Thailand after I redial the number, not thing happen. I was waiting about 5-10 minutes and I called again. The system said I had $8.00. I don't understand I'm not even talk to someone. They already charged me $2.00. At that time I can talked to my family but it's not clear at all. I tried to call my friends in Thailand it never work. I was thinking I won't buy it again. I hope they are not going to deduct my credit card without buying.

Cloncom deducted over $150.00 from my credit card without authorization. There is no phone number where I can talk to someone, and my emails are not being answered. The bank can't cancel the "pending" amount until they actually deduct it from the account. I am a prisoner, a hostage to their unauthorized activities. They do not have a place where I can cancel my account or change its "recharge" status. Help!

These guys are FRAUD!!! They overcharge all the time and don't believe their listed calling prices. They also steal money from your calling card... I had $8.00 and couple days later I had $3.00 and I didn't even used my calling card during that time... STAY AWAY...

Took funds from my credit card without my knowledge or consent. They wont answer my emails or give a refund or acknoledge my request to have my account and details deleted. They act like a law onto themselves and are in breach of so many acts and regulations with seemingly no penalty to them! The privacy act for one and not giving me a refund is contrary to the terms and conditions i entered into, and lets not forget their customer service promise to reply within 24hrs...........customer service - THERE ISNT ANY!! I want my money back! and my account deleted!

Cloncom is a wrought and should be removed or investigated. On 31/01/10 I paid Cloncom NZ$20 for a Kiwi card so I could call from New Zealand to my son in UK - advertised as 170 minutes airtime. I made 3 calls & got my son's answerphone each time - he was out. Ringing/answerphone time totalled no more than 5 mins for the 3 calls. On 3rd call got told I had 11 minutes remaining and tried a 4th time last week and got message that my "calling time had expired"! Additionally no customer support as advertised. They do not respond to enquiries or act upon them. They even invite you to email their "CEO" - am still waiting for his/her response. Keep clear of them I suggest - I have found another provider with far better rates and customer support. As I live in NZ, I do not know of BBB, but someone should initiate an investigation into their organistion which can only be at best described as corrupt.

The Cloncom.com "live support category" on this website should be a RED DOT, because the "24hr email support" is not even true. They won't email you back unless you contact the BBB who in turn contacts Cloncom. The BBB allows two weeks for every party to respond, so plan on spending several months of going back and forth always having to get the BBB to prompt Cloncom to respond to your issue every two weeks. My problem is still not tended to by Cloncom, they are not taking care of my issue and satisfy the BBB by only sending a useless email to me every time it's their turn to respond via the BBB request. It IS anti-customer support. I say BEWARE this provider, the only support I bet they give you is to take your money to help you buy.

I contacted the Better Business Bureau, with my case www.la.bbb.org because Cloncom.com is in L.A. and this must have prompted Cloncom to finally respond to me. Within hours of filing my complaint with BBB, I finally after weeks got an email from Cloncom saying that the destination phone number in Brazil that I am trying to call is not a working number. My immediate response back to them and also to BBB is that my destination number is absolutely a working number for years now, just not with Cloncom any more. I let them know that they are lying because when I call my destination number using an ATT phone card, or Skype, or using several other international phone card providers, I reach my number every time with no problem. It is Cloncom that is not providing the service to make my call and to make matters worse, instead of admitting it, they are blaming the phone number which works using other providers other than Cloncom.

Cloncom.com Product not working & NO RESPONSE from Customer Service

I use to recommend cloncom.com to the 75 members of our Brazil club, but not anymore.

I have used Cloncom.com for several years now but something has gone wrong this summer 09 I think the company might be out of business or something. My most recent purchase in April, 09, a card that is now not working this summer even though it is a clean card with no expiration and still has a 27 dollar balance on it. The 1-877-606-2675 number that I have called before is not working, the 213.210.2400 number only has a recording saying to send complaints to questions@cloncom.com which I have contacted three times and have had no response. I also have submitted the same complaint using the contact page of the cloncom.com wehsite 3 times and which promises to respond within 24 hours, but I have had no response this month.

The review on this page says updated Aug, 09, but I have searched and found many complaints similar to mine about "no customer service". This website may be promoting the cards as its first priority?